Analytics

Explanation of the records in the CSV file

Type

Explanation

Information

Type

Explanation

Information

created_visit

New created visitor

  • name

  • email

  • telephone

  • language

  • company

  • start date

  • start time

requested_visitor

A returning visitor. The system knows already his or her data.

  • name

  • email

  • telephone

  • language

  • company

  • start date

  • start time

Screensaver_session_start

When the screensaver of the application appears

  • start date

  • start time

screensaver_language_selected

The selected language, according to the active languages in the scenario

  • language

  • start date

  • start time

user_idle_timeout_session_end

When screensaver is triggered by inactivity of the user

  • date

nav_item_selected

The selected item in a menu or submenu

  • ID (navigation/module/action if it is a keypoint trigger)

  • type (navigation or module)

  • start date

  • start time

im_start

Start an interactive map module

  • ID

  • start date

  • start time

im_map_selected

When there are multiple maps in an interactive map module, you need to select a map

  • ID (active map)

  • name (active map)

  • start date

  • start time

im_closed_intro

When an interactive map has an introduction, the moment when you close that introduction

  • ID (IM)

  • start date

  • start time

im_cat_selected

When the touchpoints in your interactive module are divided in different categories. The moment you click on a category

  • ID (category)

  • start date

  • start time

im_map_info

On open info of the active map

  • date

  • ID (active map)

im_poi_selected

When you select a touchpoint on your interactive map

  • ID (point)

  • point_name

  • map_name (active map)

  • start date

  • start time

im3d_cat_selected

on select/change map category

  • date

  • ID (category)

im3d_closed_intro

On close intro popup

  • date

  • ID (IM3D)

im3d_map_info

on open info of the active model

  • date

  • ID (active 3d model)

im3d_map_selected

on select/change the active model

  • date

  • ID (active 3d model)

  • name (active 3d model)

im3d_start

on initialize component

  • date

  • ID (active 3D model)

fc_fullscreen

When you open an asset in your file card full screen

  • ID (FC)

  • start date

  • start time

fc_tab_selected

When a file card exist of 2 tabs, the moment you select one of the tabs

  • tab (index of tab)

  • start date

  • start time

fc_user_feedback

When you answer the question of the survey in a file card

  • start date

  • start time

  • rank

dl_start

Start a digital label module

  • ID (DL)

  • DL_name

  • start date

  • start time

dl_closed_intro

When a digital label has an introduction, the moment when you close that introduction

  • start date

  • start time

  • ID

  • name

dl_item_selected

When you open a file card in your digital label

  • ID (DL)

  • DL_name

  • ID (card)

  • file card name

  • start date

  • start time

dl_item_closed

When you close a file card in your digital label

  • ID (DL)

  • DL_name

  • ID (card)

  • file card name

  • start date

  • start time

mb_start

Start a media browser module

  • ID

  • name

  • start date

  • start time

mb_closed_intro

On close intro popup

  • date

  • ID (mb)

  • name (mb)

mb_item_selected

When you open an asset in your media browser module

  • ID (media index)

  • media_id (MB)

  • media_name (MB)

  • type

  • start date

  • start time

mb_end

When you close the selected asset in your media browser module

  • ID

  • name

  • start date

  • start time

pdf_download

On click download button

  • date

  • ID (document index)

  • type (document)

  • label (pdf)

  • pathPdf (PDF)

general_session_start

On login/register action or just the new load of the page

  • date

  • user_email

  • user_name

general_session_end

When screensaver of the application appears

On logout action or when the user is idle for a certain timeout

  • user_email

  • user_name

  • start date

  • start time

general_btn_back

When you click on the back button in an application

  • start date

  • start time

general_btn_home

When you click on the home button in an application

  • start date

  • start time

general_language_selected

On change language in Xperify dropdown or on click language list in kiosk application

  • language (key as ‘en’, ‘nl’, etc)

general_user_feedback

on click survey answer

  • date

  • ID (rank index)

  • rank (rank position)

call_scenario_end

When the video-call is completely ended

  • date

  • advisor_mail

call_session_start

When at least 2 participants were connected to a video call

  • date

  • advisor_mail

call_visitor_emails

On the video-call establisment and every time when somebody joins/lefts the call won’t send on call_session_end

  • date

  • advisor_email

  • visitor_email(s)

 

 

 

Tips & tricks

  1. Decide which type you want to know more

  2. Filter on this type

  3. Your information will be reduced

  4. Filter again on this information

  5. The filtering should ensure that you end up with 2 columns to easily build a graph